ProductpandaProductpanda

Terms of Service

Products and Services

The Vendor shall provide the Customer with access to the Vendor's “Productpanda's AI Platform” (hereinafter the “Platform”) for the provision of the following services:

  • signal ingestion from Customer-authorised product, technical and engineering sources;
  • AI-assisted product analysis and strategy support;
  • generation of product designs, technical designs, engineering tasks and product tickets;
  • prompt optimisation and workflow support; and
  • AI inference/token usage within the applicable fair usage allowance specified in the relevant purchase order.

Hereinafter all the above referred to as the “Services”.

The Platform is designed to support the Customer's product and engineering teams for the Customer's product analysis, product strategy, market research, technical design support, prompt optimisation and ticket generation. The Platform implements an Agentic Operating Model through a suite of specialized AI Agents—including Product Analysis, Product Director and Market Research agents—that automate the end-to-end product lifecycle.

For the purpose of providing the Services, the Platform interacts with internal data silos, including product requirement documents, product roadmaps, codebases, product tickets, internal engineering tickets, PRDs, user personas, GitHub/Jira materials and related product or engineering documentation. Such access and data ingestion shall be limited to the purpose of establishing a contextual “Real-Time State” for the Customer's product and enabling the generation of contextualized technical designs, product designs and optimized prompts.

The system is designed to eliminate AI volatility and strategic drift by utilizing a mandatory human-in-the-loop (HITL) framework. More specifically, the Vendor has configured the Platform so that all AI-generated outputs are subject to mandatory human review, validation and approval under the Platform's HITL operating model, maintaining strict compliance with transparency requirements and ensuring that the final decision-making authority remains with the user, thereby mitigating risks associated with autonomous system errors.

The platform and its AI-generated outputs are provided “as-is” without warranties of merchantability or fitness for a particular purpose.

The Vendor undertakes to provide the Customer with constant access to the Platform, subject to scheduled maintenance.

Fees and Payment

The Customer shall be invoiced monthly within the first five (5) business days of each calendar month. The total amount of $749 plus VAT if applicable.

Upon receipt of the relevant invoice, the Customer shall within fifteen (15) business days deposit the corresponding installment amount.

Monthly subscription includes up to $149 in AI token/inference costs. Usage exceeding this amount will be reviewed transparently between the Parties and any further costs shall be mutually agreed by the Parties in writing.

Term and Termination

The Customer may terminate this subscription for convenience and without cause upon thirty (30) business days' prior written notice to the Vendor. Either party may terminate this agreement upon thirty (30) business days written notice if the other party materially breaches its obligations and fails to cure such breach (if it can be cured) within (30) business days.

Upon termination for any reason, provided that the Services have been duly rendered by the Vendor in accordance with the terms herein and no material breach exists on the part of the Vendor, the Customer shall pay all undisputed fees accrued up to the effective date of termination.

Intellectual Property and Data Ownership

All Customer-provided data, materials, product information, codebases, documentation, prompts, tickets, and related intellectual property shall remain the sole property of the Customer. The Vendor shall not use Customer data for model training, external benchmarking, profiling, or any purpose unrelated to the provision of the Services. All product designs, technical designs, workflows, tickets, prompts, and other deliverables specifically generated for the Customer shall belong to the Customer, excluding the Vendor's pre-existing software, models, methodologies, systems, and proprietary Platform components.

Assignment and Substitution

The Vendor reserves the right to use affiliates, subcontractors, cloud providers, infrastructure providers, and third-party AI service providers for the performance of the Services, provided that the Vendor remains fully responsible for the performance of its obligations.

Compliance

The Vendor shall develop and operate its AI-enabled features in accordance with applicable laws and generally accepted industry practices relating to transparency, explainability, and human oversight.

The Vendor represents and warrants that the AI-enabled components of the Platform comply, to the extent applicable, with Regulation (EU) 2024/1689 (the “EU AI ACT”) and any other applicable artificial intelligence regulatory framework and guidelines and shall bear sole responsibility for such compliance. Such compliance shall include, indicatively, the Vendor's obligation to ensure a sufficient level of AI literacy of its personnel involved in the operation, development and oversight of the AI-enabled features of the Platform.

The Vendor shall determine and document the classification of the AI-enabled features of the Platform in accordance with the risk categories established under the EU AI Act and shall bear sole responsibility for such classification. The Vendor hereby warrants that the AI-enabled features of the Platform do not constitute a high-risk AI system within the meaning of the EU AI ACT.

The Vendor undertakes to notify the Customer promptly of any determination that its AI-enabled features constitute high-risk AI systems under the EU AI Act and to cooperate in good faith to fulfil any resulting obligations.

Personal Data

During the performance and the provision of the Services, the parties (or any subcontractor) shall not disclose to each other any personal data (in the meaning of the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016) and shall not engage in any kind of processing of personal data in relation to the Services rendered.

Confidentiality

“Confidential Information” means any non-public information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), either directly or indirectly, in writing, orally, or by inspection of tangible objects, which is designated as “Confidential,” “Proprietary,” or some similar designation, or which the Receiving Party should reasonably understand to be confidential given the nature of the information and the circumstances of disclosure.

Vendor Confidential Information specifically includes, but is not limited to:

  • The architecture, logic, and prompts of its AI Agents.
  • Proprietary workflows for translating roadmaps into agentic engineering tasks.
  • Product roadmap, pricing structures, and technical methodology for product scaling.
  • Beta features, screenshots of the internal environment, and PoC results.

Customer Confidential Information specifically includes, but is not limited to:

  • Internal strategic objectives, roadmaps, and commercial signals.
  • Access to or snippets of private codebases provided for analysis.
  • Internal engineering tickets (Jira/GitHub), PRDs, and user personas.

The Receiving Party agrees:

  • To hold the Disclosing Party's Confidential Information in strict confidence.
  • To use such Confidential Information only for the defined Purpose.
  • To limit disclosure of the Confidential Information to those of its employees, consultants, and advisors who need to know such information for the Purpose and who are bound by confidentiality obligations at least as restrictive as those in this Agreement.
  • To use at least the same degree of care to prevent unauthorized use or disclosure as it uses for its own information of similar importance, but in no event less than reasonable care.

Confidential Information does not include information that:

  • Is or becomes public knowledge through no fault of the Receiving Party.
  • Was known by the Receiving Party before receipt from the Disclosing Party.
  • Is rightfully obtained by the Receiving Party from a third party without restriction.
  • Is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.

If the Receiving Party is required by law or court order to disclose Confidential Information, it shall (to the extent legally permitted) provide the Disclosing Party with prompt notice so that the Disclosing Party may seek a protective order.

Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of Greece.

Any dispute arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.